Returns & Refunds Policy

1. Returns & Refunds Policy

Returns & Refunds Policy
Last updated: 13th September 2025

1. What this policy covers
This policy explains your rights and obligations in returning items and obtaining refunds from Crown Supplements Ltd (trading as Crown Supplements) for products bought via our website.

2. Who we are
Crown Supplements – a brand of Vegishake Ltd, a company registered in England and Wales (Company No: 9769282). Registered / main address: International House, 776‑778 Barking Road, London, E13 9PJ. If you need to contact us about a return or refund, email [email protected].

3. Items eligible for return/refund

• The product must be in the original packaging, unopened, unused, and in the same condition as you received it.

• Exceptions are only made if the item is damaged during delivery or incorrectly supplied.

4. Perishability & exclusions

• Our products are perishable food items and liable to deteriorate and expire; therefore certain standard cancellation rights (e.g. under the UK Consumer Contracts Regulations 2013) may not apply once the product is delivered.

• Claims for damage or delivery issues must be notified to us within 24 hours of receiving the goods.

5. Cancelling or changing your order before dispatch

• You may cancel or change your order (for example, wrong item ordered, change of mind) before the item is dispatched. If accepted, you will receive a refund for the products not yet shipped. Some administrative fees may apply if applicable.

6. Returns process

• Contact our customer support via: [email protected] with your order number and details of the product you want to return. We will send you instructions for returning the items.

• Please write your order number on the return package. Packages without the order number may experience delays in processing.

7. Who pays return shipping

• If the return is due to our error (damaged, incorrect item), we will cover the return shipping cost.

• If the return is due to change of mind, incorrect size, or other reasons where the item is not faulty, the customer is responsible for return shipping costs.

8. Refund timing

• Once we receive and inspect the returned items, refunds will be issued within 4 weeks. Usually, refunds happen much sooner (often within a few working days) after we have inspected the returned product.

• Refunds will be made via the original payment method used (e.g. credit/debit card, PayPal).

9. Damaged, defective or incorrect items

• If you believe your product is damaged in transit or has a defect, notify us within 24 hours of receipt.

• We may require photo evidence.

• We will either send a replacement, issue a refund, or arrange a partial refund, depending on the issue.

10. Lost items

• If your order is marked “delivered” but you did not receive it, contact us. We will investigate with the courier, and if we cannot locate the product, we may issue a refund or replacement.

• For detailed Terms & Conditions visit our page at the footer or via: https://crownsupplements.com/terms-and-conditions-of-sale/

11. Delivered but not received

• If your order tracking shows Delivered but you have not received it, please refer to our Shipping Policy – Section 8 (Delivered but not Received) for full details of the investigation process and conditions for refunds or replacements.