Shipping Policy

Shipping Policy

Shipping Policy
Last updated: 13th September 2025

1. What this policy covers
This policy describes how and when we ship items from Crown Supplements, delivery times, international shipping, VAT/duty information, and your responsibilities.

2. Domestic Shipping (UK)

• We generally dispatch orders Monday through Friday. Orders placed on weekends or public holidays will be processed on the next working day.

• Expected delivery days/times are shown during checkout and may vary depending on location.

• You will receive tracking information once your order has left our facilities.

3. International Shipping

• International delivery is available to many locations. When ordering from outside the UK, you are responsible for checking that your country’s customs or authorities allow the product type.

• Import VAT, duty, customs fees, charges, or any other fees are the responsibility of the customer and are not included in the product price or the shipping charge.

4. Delivery Costs

• Delivery cost will be displayed clearly at checkout before you complete your order.

• For returns due to our error (e.g. damaged or incorrect goods), we will cover delivery costs associated with returning the item.

5. Dispatch & Delivery Timing

• Dispatch: We aim to dispatch all orders (excluding weekends / holidays) within standard business days. Orders placed outside business days will be processed on the next working day.

• Delivery times for domestic UK orders will depend on your location and selected shipping method.

• For international orders, delivery times can vary, generally between 3‑5 working days for many European countries, but delays may occur due to customs or other reasons outside our control.

6. What happens if delivery fails or is delayed

• If no one is available at the delivery address, or you do not receive the item due to issues with access (e.g. not at home, safe place not available), we cannot guarantee condition or accept responsibility for condition of the item after delivery.

• If a carrier attempts delivery and returns the item to us, you may need to re‑arrange delivery and may incur additional costs.

7. Storage & Handling After Delivery

• Our products should be stored in a cool, dry place, away from direct sunlight. Press the air out when closing the packet. 

• If you request the products be left at your front door or with a neighbour, this is done at your own risk. Once delivered, items become your responsibility.

• For detailed Terms & Conditions visit our page at the footer or via: https://crownsupplements.com/terms-and-conditions-of-sale/

8. Delivered but not Received (Tracked Deliveries) – UK Addresses

Please also refer to Terms & Conditions: Section: 8.8 Delivered but not Received (Tracked Deliveries): https://crownsupplements.com/terms-and-conditions-of-sale/

All UK orders are sent using fully tracked services (normally Royal Mail unless otherwise stated) that include photographic or GPS confirmation at the point of delivery. Once Royal Mail records an item as Delivered — including a delivery photo or GPS confirmation — responsibility for the parcel passes to the delivery address supplied at checkout.

If you believe you have not received your order despite a “Delivered” scan, please contact us within 7 days of the scan date so we can open a formal investigation with Royal Mail. Investigations typically take 5–10 working days for Royal Mail to review the delivery evidence and provide a written outcome, although in some cases this can extend up to 30 working days in line with carrier policy.

We are only able to refund or resend an order if Royal Mail confirms a delivery error or loss following their investigation. If Royal Mail verifies that the parcel was delivered correctly to the address or GPS location provided, we are unable to offer a refund, compensation, or replacement.

To help prevent delivery issues, please ensure someone is available to receive your parcel or specify a safe location when checking out. (Please also refer to Terms & Conditions – Section 8.7: Safe Places.